IPC Health is a community health service based in Western Metropolitan Melbourne, delivering primary health care, practical health promotion and primary prevention initiatives for over 40 years. With six principal campuses and over 400 staff, we predominantly service the local government areas of Brimbank, Hobsons Bay and Wyndham. IPC Health provides quality health care accessible to all who need it, with a priority towards those whom experience disadvantage and greater health disparities. We run two GP Clinics including our Deer Park clinic, servicing over 7,000 residents in the Brimbank area.
IPC Health – Deer Park
|Number of doctors||6|
|Number of supervisors||2|
|Number of visiting specialists||2|
|Number of rooms||10|
|Allied health professionals||IPC Health is a community health service that has a variety of allied health teams that work closely with the GP Clinics across the sites. At Deer Park, there are Dieticians, Physiotherapists, Podiatrists and Audiologists that see the clients on site. In addition there is the Linkages and Aged Care Case Management team that clients can be referred to. There are a number of different services across our 6 sites that clients can be referred in to, which assists the GPs and nurses in referral processes. Within the GP Clinic at Deer Park, there is a Pharmacist that works 2 days per week with the clients at the GP clinic and works closely and in consultation with the GPs and practice nurses. There is a Paediatrician (monthly) and a Cardiologist (fortnightly) that consult from the clinic . We also have our Social Prescribing team on site with Wellbeing Coordinators assisting clients in reconnecting in the community, assisting in social isolation and mental health and wellbeing.|
There are 7 Registered Nurses that work at the Deer Park GP Clinic. On any day, there are 3 practice nurses rostered on to assist the GPs. 6 of these nurses are credentialed Nurse Immunisers and 3 are credentialed Women’s Health Nurses. All the nurses are highly experienced in primary care nursing and have excellent verbal and written communication skills as well as highly advanced interpersonal skills in working with clients from a wide range of backgrounds with a wide variety in English proficiency and socio-economic levels. 3 of the nurses are trained in Dual Diagnosis.
The practice nurses perform a variety of duties which include:
- chronic care plans
- health assessments
- chronic and acute dressings
- triage emergency management
- refugee health client management
- ear syringing
In addition to the practice nurses, there is an onsite Diabetic Nurse Educator that works closely with the GPs in regards to insulin stabilisation, medication management and general education around their diabetes.
Additionally, there is a Women’s Health nurse that works within the GP clinic one a fortnight for cervical screening, STI checks and sexual and reproductive education.
There is also a dedicated team of Refugee Health nurses that assist both the GPs and practice nurses with further management and advice on Refugee clients.
Furthermore, there is a Living Well team that consists of nursing, dieticians, OT, exercise physiologist, podiatrist and physiotherapists that work with clients who are in the early stages of chronic disease and or have risk factors for chronic disease and work to improve their self management capacity. The team also run group programs that include healthy living strategies and Quit smoking groups.
With all the nursing and allied health support for the GPs at IPC Health, it allows the GPs to have a clear pathway of ongoing care for their clients and not having to venture out externally to refer their clients. It’s a bit like a one stop shop.
The GP practice also participates in the Doctors in the School program, funded by the DEA and NWMPHN, which sees a designated nurse and doctor provide consultations to secondary school students once a week on site at an allocated school. The GP clinic prides itself of attending to the community needs as well as making a difference in people’s lives.
Additional learning opportunities
Small group learning, Clinical meetings, Assisting with procedures, Other
Supervisor special interests
Primary Supervisor – skin conditions/minor procedures
– chronic disease management
Secondary Supervisor – Women’s Health
– Geriatric Medicine
General Facilities / Services
IPC Health – Deer Park has a warm and friendly environment feel to it when you first walk in to and around the entire campus. It has a well equipped kitchen area for staff to prepare their food and eat to have their breaks. It brings together all staff from different areas to get to know one another. The TV brings a lot of conversation depending on what is on as well. There is also an outside area that connects to the kitchen area where you can also sit and eat. It is the area that events and celebrations take place.
Monthly campus meetings takes place usually in this area which provides the opportunity for the CEO or the executive team to inform staff of what is going on within all sites at IPC Health and provides the opportunity for staff to ask questions. If staff are unable to attend, they can read the monthly newsletter that captures a lot that was discussed which can be found on the IPC Health intranet site.
The Deer Park site is where the CEO and the executive offices are situated. This is also where the HR and the Payroll staff are which makes it easier to deal with concerns staff may have. Staff can also find the IT Support on site which is handy when issues with computers/printers may arise. The Quality and Risk team offices are also at Deer Park. This team assists the GP practice with policy and procedure development, equipment maintenance as well as Accreditation preparation.
All these services have an open door policy which is great when you require a problem address immediately.
There is a pharmacist situated next door to the Deer Park site that clients can fill their prescriptions after their visit. There is also a complex of small shops within walking distance if staff require to purchase food/drinks or and day to day items. There is a bus stop right in front of the community centre and a train station down the road for staff that utilise public transport to travel to work. The Brimbank Shopping centre is a 2 minute drive which many staff car pool together to go out for lunch or to run errands.
For those who like exercise, there are lunch time walking groups to participate in and get you out of the office.
|Practice opening hours||The GP Practice is opened Monday - Saturday. Practice opening hours are: Monday 8:30-8:00pm, Tuesday 8:30-6:00pm, Wednesday to Friday 8:30-5:30pm and Saturday 9:00am-12:00pm.|
|College Requirements||Full time training requires 38 hrs per week employed averaged over 4 weeks. Less than 38 hours per week employed is part time training.|
|Evening roster||The primary supervisor works every Monday evening from 12:00-8:00pm so the clinic is flexible if the Registrar would like to work with the supervisor on this day. It is negotiable.|
|Saturday and Sunday work||The GPs work on a rotational roster on Saturdays and it is usually a 1 in 4 roster.|
Public holiday work
IPC Health is not opened on any Public Holidays and this includes the GP clinics.
All centres close over the Christmas period and reopen the day after New Year’s Day. This also includes the GP clinics.
Out of practice visits
The GPs conduct a few home visits that occur with the Deer Park clients due to their chronic conditions. Most visits occur with a nurse. IPC Health have a fleet of cars available to staff to utilise through a booking system or a personal care can be utilised. Clients usually live close by to the GP clinic.
It would be beneficial if the Registrar possessed a driving licence but not mandatory as we can work around this.
The closest hospital to the Deer Park GP Clinic is the Sunshine Hospital on Furlong Road. During an emergency situation at the GP clinic, an ambulance is called and the clients are usually transferred there.
Hospital admission rights/ privileges
Although our clients do not receive priority at the hospital ED, we do have relationships with Western Health Hospital in the Home (HITH) program whereby the GP can directly refer in to the program, bypassing the ED altogether. There are guidelines to follow for this process.
In addition, there is also an established process for clients requiring blood or iron transfusions with the Medical Ambulatory Day Unit (MADU) at Sunshine Hospital whereby the GP can submit a direct referral to the unit, once again bypassing the ED altogether.
These processes benefit the client greatly as well as not blocking access to the hospital’s ED.
The GP staff do not work on call. We are affiliated with the National Home Doctors Service after hours. Our clients who call for this service and are seen by the National Home Doctors Service and then the GP clinic receives a report the following morning regarding what occurred and what plan of action took place and then follow up if required.
|Access and distances to major centres or nearby towns|