SWAN HILL PRIMARY HEALTH MEDICAL CENTRE
31 High Street, Swan Hill
HOURS: MONDAY – FRIDAY 8.00AM – 5.00 PM
SATURDAY 8.00AM – 11 .00 am SUNDAY 9.00 AM – 11.00 AM
FOR APPOINTMENTS TELEPHONE – 5033 9900
AFTER HOURS EMERGENCY TELEPHONE – 000
Dr. Reshma Banskota Dr. Colin Mitchell
MBBS, MBBS., Registrar
Dr Svitlana Kelada Dr. Ernan Hession
MD., FRACGP MD, DCH., FRACGP, FACRRM
Dr Zeest Naveed Dr Manzoor Elahi
MBBS, FRACGP MBBS, FRACGP
Ros Div 1 RN and Lucy Div 2 EN and Hollie Div 1 RN are very experienced Practice Nurses and support the GP’s in the practice.
Myra (Practice Manager), Michelle (Administration) Polly and Carolyn (Receptionists.) Anne ( co-ordinating Monash Medical Student placements, education along with providing support for our visiting Gynaecologists. Cree and Narelle are part of our team as casual Receptionists. All Staff members have extensive experience in medical reception and are very happy to help in any way. Please feel confident in seeking their assistance.
Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Any requests from you for access to your personal health information is handled by your GP in accordance with the Privacy Amendment (private sector) Act, 2000.
YOUR RIGHTS: If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or reception staff. You may prefer to write to us or use our Service Improvement form. However, if you wish to take your concerns further and feel that you need to discuss the matter outside of the surgery, there are several options available, including the Medical Registration Board, Australian Medical Association, and Health Care Complaints Commission. (See pamphlet for contact details)
CANCELLATION OF APPOINTMENT
Please ring if you are unable to attend any appointment, as this will allow everyone to have access to times, days and doctors when needed. Your help in this regard is much appreciated.
REFUSAL OF SERVICE
To ensure patient and staff safety, Primary Health Medical Centre maintains the right to refuse service to a patient if they are under the influence of alcohol or other substances, sexually harassing people, or behaving in a threatening manner.
MEDICAL FORMS/ PRE EMPLOYMENT MEDICAL EXAMINATIONS
Due to the time involved in completing forms ( eg Licence Applications,Insurance forms, Centrelink forms etc )
Please inform the receptionist at the time of booking to allow sufficient time for the consultation.
Pre employment medicals do incur a non-claimable fee. Ask at reception when making your appointment.
SURGERY CONSULTATION FEES where applicable are due on the day of your visit and can be paid in cash, by cheque or Eftpos
On line Medicare claiming is available.
The fee lists is displayed in the reception area of the surgery or please ask the Receptionist at the time of making your appointment. Special arrangements will be considered in cases of financial hardship; however, this must be discussed with the doctor during your consultation. Online claiming of your Medicare rebate is now available.
WORKCOVER CONSULTATIONS are paid for by the patient at the time of consultation unless a valid
current claim number can be provided.
IMMUNISATIONS Practice Nurses Ros and Hollie are fully trained Immunisers allowing for Childhood vaccinations 5 days per week.
|Number of doctors||6|
|Number of supervisors||2|
|Number of visiting specialists||4|
|Number of rooms||14|
|Allied health professionals||Diabetic Educator, Mental Health Nurse, Podiatry, Weekly echocardiography,|
EFT 3 (2 Div 1, 1 Div 2)
Additional learning opportunities
|Small group learning|
|Assisting with procedures|
|Practice opening hours||Monday - Friday 8am - 5.30 pm, Saturday 8am - 11am, Sunday & Public Holidays 9 am - 11am|
|College Requirements||Full time training requires 38 hrs per week employed averaged over 4 weeks. Less than 38 hours per week employed is part time training.|
|Saturday and Sunday work||Irregular as negotiated.|
|On-call work||No on call first 2 months, then approximately 1:7 with Supervisor as back up along with Anaesthetist, Surgeon and Obstetrician.|
Out of practice visits
Nursing home visits when on call if required. (Rare) Home visits if negotiated by patient/doctors (extremely rare)
|Key contact:||Myra Spurling or Michelle Barry|
|Address:||31 High Street Swan Hill|
|Telephone:||03 5033 9900|
|Fax:||03 5033 9920|
|Email address for applications:||email@example.com|
Capacity information for 2020 currently not available in the portal – please contact REAPS
Swan Hill Has a TAFE campus offering a variety of courses,